CWT

Taking ‘Short-Term’ CEO Role At Spotnana, Singh Expects More Focus (Audio)

Spotnana’s founding CEO, Sarosh Waghmar, announced Monday that he would step into the chief product officer role and share the chairmanship with executive chair Steve Singh, whom the company named CEO.  It’s a “short-term” assignment, Singh said Tuesday during a live interview on LinkedIn in which he also discussed his “perfect trip” vision, AI and…

Citi Pulls Commercial Card Programs From China, Other Markets

Some Citi commercial card clients are looking for other ways to pay for travel after the bank told them it would shut down programs in China this year. Program end dates occurred in February and March, according to customer sources. “We will continue to invest in our local currency commercial cards services but have made…

Travel Management Companies Rethink Spotnana Following Direct Travel Buy

Direct Travel’s acquisition by investors led by Steve Singh is a bold move that comes with risks. Spotnana, in particular, already faced sticking points on the economics of collaboration with travel management companies. One of the largest TMCs familiar with those issues has called the Direct Travel buy a game changer. “They have moved, from…

Travel Management Companies Race To Meet AA’s NDC Targets, Sort Out Client Fees

[UPDATE, April 23, 2024: American Airlines delayed new restrictions on how travelers can earn loyalty program points, to July 11 from May 1. The rules will affect some bookings through agencies AA does not qualify as “preferred.” According to a spokesperson, “This extension gives an opportunity for those agencies to complete the transition. We’ll continue…

Op Ed: Matthew Newton On Removing Algorithmic Bias In Pursuit Of Equitable Travel

Having seen up close the dangers of algorithmic bias in artificial intelligence, CWT’s Matthew Newton has some suggestions for risk mitigation. Artificial intelligence is being deployed at scale in business travel management, with algorithms changing the game for service consistency, efficiency and cost-effectiveness. But this watershed moment threatens to unleash a monster. Algorithmic bias in…

American Express GBT CEO Abbott: CWT Acqusition Targets Non-Customer Costs

American Express Global Business Travel announced Monday it agreed to pay about $570 million to buy CWT using stock and cash on hand. The companies expect the deal to close in the second half of this year, subject to regulatory approvals in multiple jurisdictions and the satisfaction of other closing conditions. If it does, GBT’s…

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