Travel manager Brad Seitz touched a nerve in his June 22 Op Ed cautioning travel suppliers not to blame corporate clients for failing to precisely project when and to what degree booking volumes would recover. In his response below, CWT chief customer officer Nick Vournakis doesn’t make excuses for insufficient TMC service. He knows providers…
CWT on Tuesday announced a monthly billing model that reduces reconciliation time for clients, makes budgeting more predictable and avoids “unanticipated or hidden” fees. The “subscription fee” incorporates criteria such as a customer’s “forecasted transaction volume” and any “value-added” products and services. CWT can adjust the fee as needs change. According to a statement attributed…
Corporate booking and expense tech provider Serko on Tuesday announced that Visa implemented its online booking tool for employees in the Americas and Asia/Pacific. Supported by Visa’s travel management company, CWT, the deal is significant for the New Zealand-based corporate travel tech firm, which has been seeking a U.S. foothold for a few years. Visa…
The disparity in what the largest travel management companies pay men and women really doesn’t amount to much, according to the firms. Data reported to the government of the United Kingdom tells a different story, at least for their employees there. American Express Global Business Travel said its U.K. gender pay report painted a misleading…
U.S. corporate travel has recovered to between 60 percent and 70 percent of pre-pandemic levels, with solid momentum continuing this spring, according to various sources. The rebound hasn’t been uniform, with small businesses and domestic trips still far outpacing large corporate and international, though the gaps are narrowing. Fresh industry data show strength in life…
CWT is testing with some clients new airfare and hotel price assurance systems using homegrown and third-party technology. CWT gets its current reshopping solutions from the former Yapta, which Coupa acquired more than two years ago for just shy of $100 million. Coupa in July said it decided to end relationships with some travel management…
As corporate travel managers work to meet their leaders’ dictates on climate change, they have new needs. Travel management companies, tech firms and other service providers continue developing solutions. CWT, for example, partnered with carbon intelligence platform Thrust Carbon to provide carbon footprint indicators on its myCWT mobile and web booking points of sale. Point-of-sale…
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