Interviewing American Express Global Business Travel CEO Paul Abbott during a Sept. 7 investor meeting, Citi equities analyst Pete Christiansen referenced a “really good” financial services company that GBT had recently won. Turns out, it’s Citi. Implementation in multiple countries is due by year-end, sources said. CWT, which declined to comment, has been Citibank’s primary…
Though some forecasters expect moderation next year, corporate hotel rates continue to rise. There are several reasons, notably inflation, cost pressures and lagging corporate recovery relative to other segments. While several hotel executives in recent weeks said all three challenges were easing, they also described a “normalized” environment featuring elevated pricing levels. Buyers should expect…
In its opposition to proposed U.S. federal protections for air travelers, IATA last month said passengers could “take their loyalty to other carriers if they are not satisfied with service levels.” In corporate travel, this is more theory than practice. While compensation for inconvenience would be nice, individual business travelers with options tend to favor…
CWT and Spotnana are preparing to announce an alliance in which the former offers its customers services powered by the latter’s tech, according to people familiar with the matter. The companies did not comment. They also declined to comment on information from sources suggesting that Walmart intends to use Spotnana internally, following similar word about…
A class-action lawsuit filed Tuesday accuses Delta Air Lines of “grossly misrepresenting” its environmental impact and using faulty methods to back its claims of carbon neutrality. The suit takes aim at carbon offsetting, a widely used tool for attempting to mitigate the effects of travel emissions. According to sustainability experts, carbon offsetting programs often don’t…
With new regulatory requirements coming to the fore, more corporate travel professionals will need to deal with sustainability reporting. As the task gets more demanding, best practices continue to evolve. Starting next year, nearly 12,000 organizations covered by pre-existing legislation on environmental reporting in the European Union will face more stringent regulations from the new…
AmTrav CEO Jeff Klee, an NDC supporter, sounded exasperated on his company’s May 16 webinar. He wanted to acknowledge the gaps in American Airlines’ NDC implementation without giving undue fodder to its skeptics. The challenges with NDC were not trivial, but in Klee’s view, throwing out the baby with the bathwater could have severe consequences…
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