The United Kingdom Competition and Markets Authority published more details on Aug. 30 about how it arrived at the need for an “in-depth” phase in its review of American Express Global Business Travel’s planned acquisition of CWT. It also posted a timeline, with the review scheduled to terminate by Jan. 25, 2025. GBT execs aim…
American Express Global Business Travel announced Tuesday that artificial intelligence and related technologies would increase productivity by 6 percent to 8 percent on inbound call routing and 2 percent to 4 percent on the use of client knowledge bases and policy assistants. During a conference call with equities analysts addressing GBT’s June quarter results, execs…
Atlanta — Facebook parent Meta began a pilot with Spotnana this spring in partnership with its incumbent travel management company, CWT. With “many thousands” of travelers in the pilot “around the globe,” the $135 billion social media firm expects a majority of bookings to use the New Distribution Capability by the end of next year….
American Express Global Business Travel’s credit metrics are expected to improve over the next year to 18 months thanks to continued business travel recovery, synergies from the CWT acquisition and a commitment to cutting debt. Fitch Ratings, Moody’s Ratings and S&P Global each issued updates this month. High client retention and diversification among customer industries…
Booking tool builder Serko plans to announce it hired David Holyoke as head of unmanaged travel. Most recently in commercial strategy at Airbnb, Holyoke left the home-sharing firm in April, according to his LinkedIn profile. He previously served as president of Travel Leaders Corporate, which he left in 2016. Publicly traded Serko sees unmanaged business…
Spotnana’s founding CEO, Sarosh Waghmar, announced Monday that he would step into the chief product officer role and share the chairmanship with executive chair Steve Singh, whom the company named CEO. It’s a “short-term” assignment, Singh said Tuesday during a live interview on LinkedIn in which he also discussed his “perfect trip” vision, AI and…
Some Citi commercial card clients are looking for other ways to pay for travel after the bank told them it would shut down programs in China this year. Program end dates occurred in February and March, according to customer sources. “We will continue to invest in our local currency commercial cards services but have made…
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