CWT

For Big Corporate Travel Management Companies Using Artificial Intelligence, Risk Mitigation Is Job No. 1 

Artificial intelligence promises efficiency gains and better, quicker corporate travel service. Use cases include email automation, swift answers to simple questions, and chatbot bookings and changes. For corporate travel management companies, though, achieving tantalizing outcomes requires extreme care. “Move fast and break things” this is not. Machine learning and predictive artificial intelligence are not new…

Travel Management Company Consolidation Looms

In a Jan. 29 Business Travel News column, SAP Concur Travel president Charlie Sultan  predicted that distribution changes would “disrupt” travel management company revenue streams and combine with tech investment pressures to prompt “further TMC consolidation.” He didn’t cover Concur’s role. Parent SAP considered buying CWT but decided against it last week, according to sources…

In Two Big Travel Management Company Accessibility Programs, No Extra Charge

Serving people with disabilities may cost more for travel management companies, but two big ones said clients won’t be asked to cover that. CWT is poised to unveil a new accessibility program. American Express Global Business Travel announced one in December. Amex GBT director of global VIP strategy Penny Clauson runs her company’s service, which…

Dispatch 9

Reaction: Responding to Scott Gillespie’s Op Ed on how today’s corporate travel market demands “long-sighted travel policies” prioritizing value and sustainability over traditional cost-cutting, readers generally agreed with the need for change. Microsoft’s Eric Bailey echoed the goal of reducing emissions and minimizing low-value trips but suggested different methods. He recommended carbon taxes and budget…

Tripism Seeks New Traveler Engagement Avenues With TMC Partnership Model

An engagement platform offering traveling employees a central source for corporate program info, Tripism last month announced an agreement with U.K.-based Good Travel Management to bring its services to small and medium-sized enterprises.  Unlike Tripism’s direct work with large corporates and its partnership with BCD Travel, in the case of GTM, the TMC is the client….

With Finance Picture Brightening, CWT Brings Back Koetting

CWT confirmed it hired Mike Koetting, who retired in early 2022 from SAP Concur after more than 11 years there. Meanwhile, Fitch Ratings on Monday said it expected CWT to get back to positive free cash flow next year. Koetting rejoined the travel management company last month as chief transformation officer, reporting to CWT president…

End of content

End of content