Posted in Negotiating Risk Suppliers Sustainability

Reporter’s Notebook: Feds On Health Passports, Buyers On TMC Services, Hotel Sourcing Strategies, Going Green In Lodging

Today’s industry dialogue is all about how and when business travel comes back. A big part of the how is making travelers feel confident and…

Continue Reading...
Posted in Careers

Incoming Executive Director Neufang Agreed With Some Of The Sharpest Criticism Of GBTA’s Board

“Well said, Mike.” Suzanne Neufang’s short comment was one of a few dozen posted on LinkedIn in June 2020 responding to an explanation by SAP…

Continue Reading...
Posted in Negotiating Reporting Suppliers

GetThere’s Founders Return To Lead Hotel RFP Technology Company BTP Automation

Twenty-five years ago in Palo Alto, Calif., Internet Travel Network made the first online airline reservation. Founders Al Whaley, Dan Whaley and Bruce Yoxsimer took…

Continue Reading...
Posted in Negotiating Suppliers

As Tripbam Spins Up Hotel Sourcing Service, Chains Oppose Getting Cut Out

Corporate customers constantly reshopping rates is bad for hotels, but so long as properties publish lower rates, revenue managers have little recourse. It didn’t matter…

Continue Reading...
Posted in Negotiating Suppliers

HRS Approach To 2021 RFPs Annoys Chains, Recalls Questions About Contracting With Brands Or Properties

HRS tested the patience of some hoteliers with a decision to direct client requests for proposals to individual properties rather than brand representatives.  According to…

Continue Reading...
Posted in Payment Policy Risk

Reporter’s Notebook: Communication Breakdowns, Policy Leakage, Virtual Pay, Government (In)action

With no one conducting in-person corporate events, the industry calendar is filled with webinars and other virtual programming. No one can listen to it all….

Continue Reading...
Posted in Distribution Risk Suppliers

Hotel Cleanliness: Know Before You Book, And Maybe While You’re There

Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new…

Continue Reading...