IBM

To Make A Virtual Agent, IBM Says, Put The Conversation Before The Device

IBM isn’t interested in building a booking engine, but its researchers are working to help business travelers with the post-booking trip experience. The tech giant is offering travel and transportation clients opportunities to white label its conversational interface platform. This can power, for example, virtual assistants to help travelers get out of long airport lines….

ATG Teams With IBM To Build Voice-Enabled Booking

Ohio-based ATG Business Travel Management plans by mid-2020 to release a voice-powered booking application thanks to a strategic partnership with IBM.  Backed by historical travel and expense data, business traveler profiles and company policies, the new booking function will be “more than a chatbot,” according to Tammy Krings, CEO at ATG Worldwide. Krings claimed that essentially…

Managers Use Many Methods For Business Traveler Engagement

Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work. Now the Chicago company is combining more polished communications and training efforts with a more stringent policy in an effort to get program buy-in while also respecting its culture. A…

IBM, Travelport Ready Blockchain Service For Commission Processing As Smaller Firms Also Make Progress

Travelport has agreements with “major” hotel and travel management company partners to pilot a hotel commission tracking and collection system using blockchain technology from IBM. Travelport chief architect Mike Croucher said during a Monday interview that he would be disappointed if the initiative did not produce a working solution this year. Other industry efforts to…

IBM Gets Patent On Travel Planning

The U.S. Patent and Trademark Office last week issued a patent to IBM for “intelligent travel planning.” The patented process covers receiving a user’s trip requirements and preferences, searching travel options, building an itinerary based on “relative weights for preference information” and purchase history, obtaining a response from the user to the proposed itinerary and…

Global Climate Deal, Corporate Citizenship Drive Travel Sustainability

After decades of hesitation, the business world has embraced climate protection. More companies than ever are taking stock of the environmental impact of their employee travel and working to reduce it. Videoconferencing and more efficient ground transportation are among the more common means. Several organizations last month announced commitments in conjunction with the COP21 United…

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