Posted in Suppliers

Op Ed: Katharine Farrell On What Brands Need To Consider Following Acquisitions

Executing an acquisition or merger can be tricky, and there have been several in the corporate travel space recently. Katharine Farrell of the Dots &…

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Posted in Distribution Suppliers

What The American Express Global Business Travel-Egencia Deal Would Mean (Think Hotels)

The planned acquisition by American Express Global Business Travel of Egencia has multiple implications depending on the party in question. For GBT, it’s about scale,…

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Posted in Productivity Risk Service Suppliers

American Express GBT Diversifies Services While Everyone Is A VIP Traveler, For Now

Buying Ovation Travel Group boosts American Express Global Business Travel’s high-touch service. Ovation made a name for itself in that area and sometimes provides travel…

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Posted in Service Suppliers

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

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Posted in Distribution Service Suppliers

SME-Focused Booking Tool PSNGR1 Turns To The TMC Channel

A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and…

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Posted in Distribution Productivity Suppliers

The Future Of Travel Management Companies: Part One, Staffing

“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last…

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Posted in Careers Service

‘No Great Answer’ In Search For Corporate Agents

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised…

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