Posted in Service Suppliers

Amex GBT Introduces $25 Contact Fee For Certain Clients, Sees Room For Subscriptions And Professional Services Models

American Express Global Business Travel has a new “contact fee.” It applies when agents communicate by phone or email with employees of clients that pay…

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Posted in Distribution Service Suppliers

SME-Focused Booking Tool PSNGR1 Turns To The TMC Channel

A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and…

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Posted in Distribution Productivity Suppliers

The Future Of Travel Management Companies: Part One, Staffing

“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last…

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Posted in Careers Culture Service

‘No Great Answer’ In Search For Corporate Agents

CCRA’s Dic Marxen sees corporate travel agent salaries rising by double-digit percentages because of the profession’s aging workforce and dearth of new labor. He wasn’t surprised…

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