One of the issues tripping up Concur’s TripLink in beta with United Airlines and several customers is how to capture the value of unused tickets. When travelers cancel or change a booking made on United’s website using their TripLink account, sometimes there is residual value to be used. At the moment there’s no way for that credit to be added to the client’s existing store, typically…
Adoption of online booking technology means corporate agencies can grow without a commensurate increase in headcount. But when new travel agents are needed, especially as the retirement bubble looms, how do they find them and what competencies are they looking for? For young people considering their careers, travel isn’t as glamorous as it used to be. There are fewer perks….
New York — Buying a corporate booking tool isn’t at the top of the to-do list for Carlson Wagonlit Travel. As rival American Express Global Business Travel works to close by year-end its acquisition of KDS, CWT will leverage its CWT To Go mobile app. Speaking here last week at the Business Meetings Travel and Tech Expo, CWT CEO Kurt…
In the real world, contracts are a necessary evil. They require too many eyes and are full of unintelligible language. They can leave too much room for interpretation. Some are designed ideally to never be used, in the legal sense. Let’s say your company commits volume to a supplier in exchange for a discounted rate. You need to review your…
Back in the day, business travelers used physical airline tickets. This helped, though did not ensure, that when non-refundable tickets went unused, credits would be applied to other trips. Then tickets went electronic, and they were more often forgotten. Managing unused ticket credits remains a pain in the a$$. And that’s company cash. So when an employee leaves the firm,…
The Company Dime and business travel engagement consultancy Festive Road are delighted to announce a media partnership to co-produce our new Teleconference series. The relationship will see Festive Road partners Caroline Strachan and Paul Tilstone providing insights and content ideas to The Company Dime co-founders Jay Campbell and David Jonas for this new, monthly live and…
Concur last week agreed to buy consumer travel search company Hipmunk. This will help it “deliver consumer-grade products to corporate customers,” according to Concur. Beyond that, the firm’s execs are saying very little. Here’s some educated speculation. Hipmunk wasn’t going far in the consumer space. For months it has been talking to potential strategic investors — including well-known travel distribution…
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