One of the more brazen aspects of American Airlines’ plans was publicly naming the travel management companies that had reached certain booking thresholds using New Distribution Capability protocols. That’s off, too. According to sources, AA still intended to post the list as of last week despite CEO Robert Isom saying on May 29 that the…
Airline officials and other proponents of the New Distribution Capability have described its servicing challenges as “edge cases,” but travel management companies are finding more than that. Limitations on exchanges and unused ticket tracking are the most crucial on growing lists of issues. It’s no wonder that, by most accounts, corporate adoption of American’s NDC…
The American Society of Travel Advisors this month plans to offer training for those interested in the corporate travel agency environment. ASTA SVP of industry affairs and education Mark Meader called it a “missing component in the industry today.” Travel management companies do their own training, but the industry needs all the help it can…
Boston – With its plan to phase out traditional, EDIFACT-based indirect sales by the end of 2025, Finnair’s alternative distribution vision is among the world’s most ambitious. During a panel discussion at a UATP event here last week, its head of strategy admitted to a lack of familiarity with corporate needs in terms of duty…
Before the pandemic, American Airlines crowed about adding to its sales force and growing market share in corporate travel. Conditions have changed. Both corporate travel and airline capacity growth are depressed. Improving profitability and paying down debt are top priorities. After cutting back last year on customer benefits including perks and discounts, now AA is saying goodbye to its…
Travel demand remains strong but there are some signs of a cool-off in corporate travel. Nevertheless, buyers should not expect the sting to come out of travel prices anytime soon as supply and demand remain out of whack. According to American Express Company, after domestic U.S. consumer travel surpassed its pre-pandemic level in the first…
The Travel Again initiative is gaining steam as travel industry associations endorse its framework for recovery. Meeting Professionals International in February and the National Limousine Association this month announced support for the framework’s priorities and recommendations. On Tuesday, leaders from Travel Again and 18 other industry groups including GBTA held a roundtable discussion to keep…
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