It is easy to understand the importance of traveler feedback. Obtaining it is harder. As usual, mobile technology offers promise. A few new tech companies provide the means to collect timely and relevant traveler input, on the fly. Some travel management companies are looking to do the same. Armed with meaningful feedback, travel managers can…
It’s becoming difficult to count on one hand the tech startups going after the “small” or unmanaged business travel market. 30SecondsToFly, Cinch, Hyper Travel, TripChamp and Travo are a few. Hyper, along with shopping services like Assi.st and Mezi, are bringing a new element to the travel-booking experience. They’re focused on mobile texting as the means…
As they work for advantage, clients, suppliers and those in between keep business travel management interesting. Changes to underlying and consumer-facing technology make it a dynamic business function. The personal and geopolitical elements of business travel offer points of note from the micro to macro levels. As one of our featured practitioners noted, this job is about economics, geography, psychology and then some….
[UPDATE, Oct. 9: Amadeus statement included. An Oct. 12 BCD Travel statement is here.] Travel and expense management providers don’t expect drastic changes in response to the European Court of Justice’s annulment of a key EU-U.S. data privacy accord. The data will still flow. But they’re attentive to these and similar developments, and thinking about where they may need…
Travel and Transport isn’t in the “mega” TMC category, but it’s big enough now for global aspirations beyond the Radius Travel network it has helped steer for more than 20 years. Investing in overseas markets is one way the Omaha, Neb.-based company is trying to control its future. So is building more proprietary systems, including an agent desktop and a business intelligence platform. After years of exploring…
Gamification found footing in T-Mobile’s corporate travel program. Yes, travelers get badges and points for complying with corporate policies, but that’s hardly the point. And yes, the compliance push has saved money. But that too isn’t what’s really important. More meaningful is converting some savings into jobs for the impoverished and new lungs for the earth. To pull…
When asked what mobile apps they suggest company travelers use, travel managers invariably name apps from their risk management and tech providers. They also name their TMC, if it offers one. A TMC app’s standard feature is itinerary management, also core to popular apps like TripCase, TripIt and WorldMate. TMC apps grab information on bookings made by a travel agent or through a corporate booking tool, and update when there are changes. Another common feature…
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