culture

Op Ed: Paul Tilstone On Balancing Business Growth And Environmental Awareness

Festive Road’s Paul Tilstone on Friday was involved in a gathering coordinated by the Climate Action Corporate Travel Urgent Sustainability initiative. This group aims to rethink how travel management should help achieve organizational objectives without losing sight of environmental concerns. This is a familiar topic for Tilstone and many others, but as the name of…

As Finance Leaders Discuss Digital Transformation, Scholar Advises Companies To Shrink Administrative Departments And Pool Their Resources

New York — You hear it all the time: Business travel is an investment. Do corporations really believe that? Are they savvy enough to do anything but arbitrarily cut when times get tough? Travel generally isn’t top of mind for finance professionals, but those speaking at a conference here last week showed that getting smarter…

Op Ed: Katharine Farrell On Best Practices In Travel Management Communication

Communicator and marketer are among the many roles travel managers are asked to play. A communications specialist herself, Katharine Farrell of the Dots & Lines consultancy offers pointers on how to promote corporate travel programs to various internal stakeholders. Crafting messages that resonate, spur action and have a lasting impact is hard. With renewed focus…

Op Ed: Tristan Smith On How Professionals, Processes and Partners Scale Your Business

Don’t go it alone. That’s a key message from Tristan Smith, Egencia VP of customer success for small and medium enterprises. Providing pointers for companies looking to grow, she also encourages business leaders to get past any negative connotation around standardizing processes. Doing so frees up employees to focus on the most important things. Ask…

Managers Use Many Methods For Business Traveler Engagement

Chicago — When $630 million accounting and consulting firm Baker Tilly about six years ago attempted a “soft” travel program rollout, it didn’t really work. Now the Chicago company is combining more polished communications and training efforts with a more stringent policy in an effort to get program buy-in while also respecting its culture. A…

Providers Diversify Corporate Housing Options For Evolving Workforce

Corporations tend to struggle with buying long-term accommodations. Multiple departments may be involved and a simple, consolidated supply chain isn’t yet a reality. Airbnb last month acquired Urbandoor, an online tool for booking furnished and serviced apartments. BridgeStreet and Oakwood have expanded their distribution. Relative newcomer 2nd Address is pursuing partnerships with travel management companies…

As Buyer Frustration With Sales Tactics Seems To Grow, Humanizing Is The Answer

It’s a time for new ideas, new competitors and new blood in corporate travel. That means new people on both the buyer and supplier sides, but mainly the latter. It also means a learning curve. Several travel buyers speaking with The Company Dime noted an uptick in rookie mistakes by salespeople. They portrayed some as…

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