When McKinsey in 2020 talked about travel management as a candidate for outsourcing, readers shot back. “Be curious to hear how the travel management team at McKinsey feels about this,” wrote Alō Index co-founder Leanne Turner, between jobs at the time after a pandemic layoff. “For McKinsey to say [a] full transformation initiative would save…
The owners of Options Travel backed Mark Walton, for the past five years an EVP at their Chicagoland travel management company, in a new Spotnana-powered venture. Walton is now CEO of Solutions Travel, a TMC targeting mainly small and midsized firms using Spotnana’s online booking tool, agent desktop, mobile app, records system, content engine and…
That they see the lodging sector as a seller’s market right now means many corporate travel buyers are waiting until later than usual to start rate negotiations for the coming year. It also means the dynamic discount model hotels began pushing well before the pandemic — which then served as a component of the dual-rate…
To stay or go? To meet and how? What’s it worth? Risk calculators from academics and others are helping members of the general population make up their minds about going out and doing things. Decision fatigue applies to business development, networking and training as much as it does holiday family gatherings. If you have had…
The pandemic made more companies question the value of business travel, but at the same time, reliance on the partners that help manage it grew. According to a Global Business Travel Association survey last month, 52 percent of more than 300 travel buyers said their organizations’ reliance on travel management companies for service and support…
The sharp increase in U.S. merchant contactless payment capability during the pandemic is increasing the appeal of virtual payment by tackling one of its many challenges. For all their well-documented strengths in terms of controls, fraud prevention, data quality and velocity, compliance, reduction in manual processes, ease of distribution and support for infrequent travelers, virtual…
Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…
End of content
End of content
