One consequence of airlines externalizing the cost of distribution is that it’s pushed to corporate customers. American Express Global Business Travel as of Feb. 20 will invoice clients an extra 3 percent of the ticket price (excluding taxes and airport fees) on all bookings with Qantas purchased in Australia. According to a copy of a…
Traveler tracking and TMC reporting systems couldn’t handle the crush of cancellations as SARS-CoV-2 raced around the globe almost three years ago. Inaccurate reports on traveler locations had companies spinning wheels. Is the industry ready for another large-scale event? In some ways, yes. Mostly no. And evolving airline distribution strategies are complicating everything. Things will…
Researchers again found virtual communication offers “limited” capacity to replace face-to-face meetings. But with support for predicted reductions of between 20 percent and 30 percent in business travel volume due to trends accelerated by the pandemic, they argued that understanding how businesspeople choose between travel and virtual “has become urgent.” Researchers at the University of…
Here’s a compilation of thoughts from members of The Company Dime‘s Editorial Board of six travel buyers. The last three years put everyone to the test. It’s not that we don’t enjoy challenges; we thrive on them. But it’s time to focus on the future and do what we do best. Enough firefighting and bickering. …
After several delays, India’s central bank this fall enacted payment security rules prohibiting the storage by merchants of customers’ credit card details. Instead, digital tokens would stand in. Not entirely ready, the travel industry got an extension, to June 2024, to work out how to use tokens when intermediaries like GDSs, TMCs and OBTs are…
For Willy Wong, a call from Travelport’s head of Australia and New Zealand a few years ago seemed like a missed opportunity. But it developed into a happy relationship with five North America-based travel management companies. During an interview this month, the founder of Toronto-based automation provider iFuture said that as a software developer, his…
Change in the world of managed corporate travel tends to be slow. Blockskye’s project to annihilate costs in corporate travel processes has been in the works for several years and now that it’s happening, with a big assist from Kayak, it looks like a leap. Officials with the blockchain-powered travel management company startup declined to…
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