If all goes according to plan, Deem’s corporate booking tool and mobile apps this summer will be the first of their kind to allow Uber for Business users to book scheduled and on-demand rides. According to Deem head of mobility Nikolaj Koester, about nine in 10 trips through ridehailing companies are on-demand. “You’ve never been…
As corporate travel event organizers and information providers continued to highlight Diversity, Equity and Inclusion, the needs of travelers with disabilities this year came to the fore. The BTN Group this summer ran an online event diving into the challenges of accessibility in travel. The topic found its way to other trade publications and one…
At its annual convention this month in Orlando, the Global Business Travel Association delivered on a promise to make sustainability a primary focus. It announced new initiatives for buyer and supplier members while speakers used the soapbox to implore the industry to leverage its enormous spending power to kickstart sustainable aviation fuel funding. Sustainability encompasses…
Delivering Covid-related info in the booking path is a challenge that may perpetuate outsized reliance on human support, but tech is the long-term answer. Booking tool developers hope that when corporate travelers come back in earnest, they’re pleasantly surprised by improved user experiences. Systems tap some of the same sources for Covid details that, pre-pandemic,…
The share of business travel bookings made online by travelers relative to phone or email with an agent fell for many entities in 2020. It seems that in a crisis, many humans trust humans more than machines to have the latest info. Technologists and travel management companies are working on ways to help resume growth…
Amtrak turns 50 years old on May 1. Unless it patches up a relationship with content aggregator Travelfusion, it will be celebrating without connections to various corporate travel points of sale. According to Travelfusion CEO Moshe Rafiah, the rail operator a few months ago informed his company that it wanted to end its agreement to…
National Travel’s Ted Lawson has read the industry headlines and considered the arguments. His 40-plus years in travel management (after seven in air travel and lodging) and focus on customer service tell him that it’s time for a somewhat retro client pricing model: 3.x percent of the airfare. The x depends on online adoption. “This…
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