People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Job No. 1 for today’s managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they’ll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected,…
A handful of travel management companies is looking closely at four-year-old PSNGR1, a booking tool for both travelers and advisors. Generally designed for smaller and midsize clients, the system offers connections to NDC-compliant channels, a Next Generation Storefront display and a fresh interface with new collaborative travel planning and chatting components. Executives with the TMCs…
Ensuring the protection of data about European citizens transferred to the United States just became mildly to a whole lot more complicated. The Court of Justice of the European Union last week invalidated the Privacy Shield framework in use by more than 5,000 companies, including approximately 16 U.S.-based travel management companies. It found that the…
Before he got benched, GBTA CEO Scott Solombrino spent a lot of time recording videoconference conversations about the ongoing health and economic crises. He spoke almost exclusively with executives of travel suppliers that supported the organization. It was part of his effort to create a “media powerhouse,” as he described it to staff. Solombrino didn’t…
“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…
“When I don’t know the answer, I might ramble on.” The humble comment during a webinar last week by a leading thinker on corporate travel management, Microsoft’s Eric Bailey, also describes the entire profession these past few weeks. Countless webinars and conference calls allowed folks to stay connected — itself a vital thing. But while…
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