While some companies help employees manage the physical and mental rigors of business travel, many more do not, according to experts and new research. In a dangerous world, as society becomes more aware of mental health issues, they’d better get on that. According to a September survey by CWT, 71 percent of 388 C-suite executives…
Amid policy debates over fuel taxes and dissatisfaction with carbon offsets, two Europe-based carriers this summer stepped up to provide customers a direct means to act on climate change. Lufthansa Group and SAS gave travelers the option to buy sustainable aviation fuel. They are among the airlines that also furnish carbon offset programs for corporate…
When Delta Air Lines and TripActions last winter resolved their dispute, the parties suggested it had something to do with the display interface. As it turns out, Delta also had a problem with the TripActions rewards program. TripActions client Jennie Robertson of InVision in January speculated about whether the incentive scheme was to blame. The…
Delta Air Lines is testing free inflight Wi-Fi. JetBlue Airways already provides it. If an official Delta program emerged, that would pressure other carriers. It could appease the many travelers who feel cheated when they pay for unreliable or slow connections. Even if all airlines wanted to go in that direction, though, it would take…
Supplier revenue is important to travel agencies. Marketshare and incremental volume are important to airlines. A startup wants to provide both sides a platform for examining and optimizing airline incentive programs. There are many of those. Some are front-end commissions and others are back-end override deals. They can include overall volume goals and targets for…
[UPDATE, Sept. 5, 2019: ATPCO no longer requires intermediaries adopting its Next Generation Storefront to use a star-rating system for displaying airline products. ATPCO said the change stemmed from feedback “that stars are sometimes conflated with quality, and that by giving channels the freedom to highlight the shelves in different and innovative iterations according to…
New research by Morgan Stanley analysts suggested the prolonged period of strong corporate travel demand may hit speed bumps this year. After surveying 203 corporate travel managers last month, Morgan Stanley concluded that “travel budget expectations are the lowest they’ve been in recent history.” The March survey updated Morgan Stanley’s findings from a November poll….
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