When ATPCO last month unveiled its Next Generation Storefront, officials weren’t sure how it would work on mobile devices. Progress and opinion are mixed among three corporate travel service providers now adopting the concept. Chief executives at PSNGR1 and TravelBank expected this week to activate new displays backed by NGS. PSNGR1’s deployment covers web, mobile…
Airline Tariff Publishing Company and its Routehappy subsidiary are out to change how air travelers view and compare flight options. Developed with the Big Three U.S. airlines, the new idea relies on a star ratings system like the one used for hotels. ATPCO calls the initiative the Next Generation Storefront. It’s meant to modernize indirect…
Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience.
TripActions in the coming weeks will roll out a new booking interface that meets Delta’s display requirements. This will end a dispute between the two parties that prevented TripActions customers from booking Delta without agent assistance. TripActions worked with Delta, American Airlines and United Airlines on the new interface. It is based on standards developed…
Describing itself as a disruptor to the “traditional agency/supplier/distribution relationship,” TripActions on Monday announced a restructured supplier relations group. The company hired Daniel Finkel, formerly of Egencia and Expedia, as VP of booking experience and supplier strategy. Finkel reports to TripActions co-founder and CEO Ariel Cohen, moving supplier relations out of the group led by chief…
Jay Campbell last week met with ECPAT director of private sector engagement Michelle Guelbart to discuss the organization’s mission to fight sexual exploitation of children, sex trafficking and labor trafficking. On the 10-minute recording playable below, Guelbart talks about ECPAT’s Tourism Child-Protection Code of Conduct, recent U.S. federal legislation partly modeled after it, how the issue makes…
[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.] As of December, Southwest Airlines was curious about how TripActions was booking it. Airline officials this week suggested the unicorn corporate travel startup’s standing with Southwest was not solid. “We don’t have a formal relationship with TripActions,” according to a Southwest…
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