Airline Tariff Publishing Company and its Routehappy subsidiary are out to change how air travelers view and compare flight options. Developed with the Big Three U.S. airlines, the new idea relies on a star ratings system like the one used for hotels. ATPCO calls the initiative the Next Generation Storefront. It’s meant to modernize indirect…
Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience.
TripActions in the coming weeks will roll out a new booking interface that meets Delta’s display requirements. This will end a dispute between the two parties that prevented TripActions customers from booking Delta without agent assistance. TripActions worked with Delta, American Airlines and United Airlines on the new interface. It is based on standards developed…
Describing itself as a disruptor to the “traditional agency/supplier/distribution relationship,” TripActions on Monday announced a restructured supplier relations group. The company hired Daniel Finkel, formerly of Egencia and Expedia, as VP of booking experience and supplier strategy. Finkel reports to TripActions co-founder and CEO Ariel Cohen, moving supplier relations out of the group led by chief…
Since Southwest Airlines a few years ago chose Amadeus as its passenger service system, many have hoped that would mean at least most of the airline’s fares and schedules would appear in the Amadeus GDS. Amadeus user Lola is among them. Putting aside some corporate customers, however, Amadeus users are still waiting. According to an Amadeus…
[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.] As of December, Southwest Airlines was curious about how TripActions was booking it. Airline officials this week suggested the unicorn corporate travel startup’s standing with Southwest was not solid. “We don’t have a formal relationship with TripActions,” according to a Southwest…
Corporate online booking tools have their detractors. Everyone has an opinion on how to make them better. That includes Festive Road managing partner Caroline Strachan. In this guest piece, she explains the challenges faced by the makers of corporate tools, how some products overcome them and why she sees 2019 as a year of big…
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