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As TMCs Work Through Staffing Challenges, Clients Envision The Counselor Of The Future

It’s a chicken-and-egg scenario as corporate travel management companies face hard decisions on staffing. When clients resume traveling, they need reliable, expert service more than ever. But with demand in doubt, how proactive can TMCs be in bringing back their people and recruiting more? It’s a question that begets more. How have agent roles been…

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Industry Pros Dispute Travel Management Company Viability Data That Cited Dun And Bradstreet

Have you seen a chart floating around that cites Dun & Bradstreet for indications of potential travel management company failures? Has a business development manager or salesperson shared information that looks like intelligence but also smears the competition?  Be suspicious. Sure, business travel buyers and other industry constituents should be concerned about the future of…

With Support Wilting, Solombrino Apologizes And GBTA Board Hires Trusted Legal Partner To Investigate New Allegations

Readers, please note our Disclosure about conflicts of interest at the bottom of this article. The GBTA board of directors asked law firm Polsinelli to review a host of allegations made by current and former staff members against its leadership. Previously undisclosed, the investigation and related claims pile on to what was already a bad…

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The Future Of Travel Management Companies: Part One, Staffing

“Green shoots” are nice but transaction counts for most travel management companies as of last week remained between 3 percent and 15 percent of last year’s levels. Emotionally, that is a million times better than cancellations outstripping bookings. TMCs are seeing gains every week. More than a dozen of their executives speaking with The Company…

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Deem Signs Former GetThere Clients Apple, Toyota For Online Booking Technology

Deem picked up online booking contracts with Apple and Toyota — big wins for a company that’s had plenty of ups and downs.  Acquired by Enterprise Holdings last year, Deem powers the car rental company’s small business site and is a key tech provider to other ground transportation firms. Now with Apple and Toyota’s U.S….

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As Buyer Frustration With Sales Tactics Seems To Grow, Humanizing Is The Answer

It’s a time for new ideas, new competitors and new blood in corporate travel. That means new people on both the buyer and supplier sides, but mainly the latter. It also means a learning curve. Several travel buyers speaking with The Company Dime noted an uptick in rookie mistakes by salespeople. They portrayed some as…

Duluth Travel Exits Bankruptcy, Contends With Partial Federal Shutdown

Corporate and government travel management company Duluth Travel this month emerged from Chapter 11 bankruptcy protection after about 10 months, only to face the effects of the partial U.S. federal government shutdown. Reorganization allowed the Atlanta-area company to “realign its partnerships” and “grow its client base, while keeping its focus on customer service,” according to a…