TripActions in the coming weeks will roll out a new booking interface that meets Delta’s display requirements. This will end a dispute between the two parties that prevented TripActions customers from booking Delta without agent assistance. TripActions worked with Delta, American Airlines and United Airlines on the new interface. It is based on standards developed…
Jay Campbell last week met with ECPAT director of private sector engagement Michelle Guelbart to discuss the organization’s mission to fight sexual exploitation of children, sex trafficking and labor trafficking. On the 10-minute recording playable below, Guelbart talks about ECPAT’s Tourism Child-Protection Code of Conduct, recent U.S. federal legislation partly modeled after it, how the issue makes…
[UPDATE, Feb. 7 2019: Delta and TripActions have reconciled with one another. More here.] As of December, Southwest Airlines was curious about how TripActions was booking it. Airline officials this week suggested the unicorn corporate travel startup’s standing with Southwest was not solid. “We don’t have a formal relationship with TripActions,” according to a Southwest…
Under the threat of increased content fragmentation, travel management companies and corporate travel booking tools can earn their stripes by integrating multiple sources. Each has its own approach to the age-old challenge made new by the emergence of NDC. SAP Concur last month told TMCs that for its online booking tool, they must decide to “present…
It’s as if he never left! Jay Campbell this week spoke for about eight minutes with American Airlines VP for sales and distribution strategy Cory Garner, who had been planning to leave the company but this week revealed he would stay. Garner discussed the status of AA’s NDC-related incentive offer, what it means for big…
Announced more than two years ago, integration between American Airlines and SAP Concur’s TripLink program is going live for North America-based TripLink users this week. This follows a couple weeks of testing, according to AA vice president for sales and distribution strategy Cory Garner. Garner said interested clients so far were mainly small and medium-sized firms….
The three major U.S. network airlines are big on providing account-specific information. This can relate to spending, contract performance, ancillary services and operational metrics. Delta Air Lines in 2014 and United Airlines last year activated self-service reporting portals. Now comes American’s. American Airlines in June unveiled a portal for travel agencies. In the fall it will test…
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