People called for a restructuring of travel management company pricing for years before the pandemic; now, some call it urgent. Stopgaps are in place in some environments, allowing, for example, a corporate account to pay to retain dedicated counselors. In the long run, though, many see a need to change a pricing structure that mostly…
Job No. 1 for today’s managed travel program is understanding fluid government and supplier policies, and preparing travelers for what they’ll face on the road. Safety aside, crossing state or country borders is challenging, if not impossible, depending on the latest entry and exit rules. No one wants a traveling employee to run into unexpected,…
Hotels are taking hygiene very seriously. Instilling confidence is the top strategic challenge, but the practicalities are difficult. One is getting the specifics of new cleanliness programs and certifications in front of travelers when they book. Travel management companies, booking tech providers and others are working to address the issue. BCD Travel global hotel practice…
Caroline Strachan and Paul Tilstone have been as active as anyone in building and supporting professional travel management associations. This guest contribution from the two managing partners of the Festive Road consultancy blends dismay regarding the scandals now rocking the Global Business Travel Association with some ideas on how to avoid the same mistakes. Speaking…
Questions about where people have been, whom they’ve seen and how they’re feeling are becoming commonplace. So are mobile apps that track potential coronavirus exposure. Contact tracing has taken on greater prominence in recent months as society copes with Covid-19. As with physical health screenings, there are data privacy concerns and travel management considerations. Health…
“When I don’t know the answer, I might ramble on.” The humble comment during a webinar last week by a leading thinker on corporate travel management, Microsoft’s Eric Bailey, also describes the entire profession these past few weeks. Countless webinars and conference calls allowed folks to stay connected — itself a vital thing. But while…
Festive Road’s Paul Tilstone on Friday was involved in a gathering coordinated by the Climate Action Corporate Travel Urgent Sustainability initiative. This group aims to rethink how travel management should help achieve organizational objectives without losing sight of environmental concerns. This is a familiar topic for Tilstone and many others, but as the name of…
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