Welcome to a new audio feature as The Company Dime interviews the industry veterans at GoldSpring Consulting about developments in travel management. In this first installment, recorded Feb. 7, 2019, GoldSpring partner Neil Hammond talks to Jay Campbell about industry activity in which providers seek more ownership of the user experience.
At one time the main opportunity for travel management companies to deliver data to their clients was the quarterly review. But advances in data management mean customers already know the things TMC officials used to say in such meetings. Still a staple of the relationship, reviews now are more strategic and forward-looking. They feature more…
When you’re looking for a new booking tool experience, it’s nice to work at a company with its own user experience experts. Not thrilled with what it’s like to use Concur Travel, ZS Associates this summer put on a bake-off including three competing systems and two supplier sites. Four of the consulting and business services…
Travel management veteran Eve White joined business travel booking startup WhereTo, formerly WhereFor, as head of global sales. White most recently served as VP of global markets at Hogg Robinson, which American Express Global Business Travel acquired. She said the move was partly an answer to recent calls in the corporate travel community for greater focus…
Travel manager outsourcing is getting more attention among some service providers. Representatives from travel management companies and independent consultants gave a few reasons for more interest among clients. The procurement mindset influences travel management. Companies don’t want to add their own full-time employees to a non-core function. Travel is getting more complicated and travel managers…
Continuing the furious pace of NDC-related announcements around the industry, Amadeus said American Airlines and BCD Travel agreed to join its NDC-X program. AA is the first North America-based carrier to commit. BCD joins U.S.-based American Express Global Business Travel and Carlson Wagonlit Travel, and Australia’s Flight Centre. For Amadeus, like Sabre and Travelport, incorporating NDC…
American Airlines, American Express Global Business Travel, Carlson Wagonlit Travel and Flight Centre Travel Group joined with Sabre to develop, integrate and test New Distribution Capability-enabled offers and orders. Under the program, called Beyond NDC, these launch partners and Sabre would seek to integrate NDC with the “retailing, distribution and fulfillment systems that support the travel ecosystem,”…
End of content
End of content
