[UPDATE, Sept. 21, 2018: According to a Concur user guide, Hilton resumed providing e-receipts. They are available for hotel stays throughout the Americas.] [UPDATE, June 22, 2017: Concur no longer integrates e-receipts from Starbucks purchases. “This is due to issues that prevent us from providing you with the standard that we maintain for all our…
Users of Concur’s TripLink service have various reasons for participating. At IT consulting firm Sopra Steria, it’s about equipping employees. The company partnered last year with InterContinental Hotels Group on an unusual program in which Sopra Steria employees earn bonus IHG loyalty points for enrolling in and booking on IHG’s websites with TripLink. “As a…
[UPDATE, Jan. 25, 2017: HRG apparently released a new app sometime in the last few weeks. It’s available on Android and iOS, and offers typical TMC app features like itinerary sync and touch-to-call. “This app is only available to existing HRG clients who have the app enabled in their technology configuration,” according to the iTunes…
Dakota Software finance director Nick Lay canceled his Concur Expense implementation two months ago, but he still gets monthly bills. This, he said, is a sign of a provider that’s too big for a small enterprise like his. On the other hand, new supplier ExpenseBot takes his phone calls and emails. ExpenseBot’s founders consider its…
[UPDATE, June 22, 2017: British Airways began offering branded fares to global distribution systems via the Airline Tariff Publishing Co. Using what BA called “an industry standard distribution method,” the functionality took effect for Travelport and Amadeus in early May and for Sabre on June 1. The airline told travel agencies that its aim is…
There’s a new entrant eyeing a spot in the travel agent technology field. Centered on a rules engine, Fociss Travel System would help corporate travel management companies connect various customer-facing tasks with behind-the-scenes automation. The idea is to make agents more efficient and improve customer service. The first step is a new cloud-based mid-office system “because that’s what so…
As they work for advantage, clients, suppliers and those in between keep business travel management interesting. Changes to underlying and consumer-facing technology make it a dynamic business function. The personal and geopolitical elements of business travel offer points of note from the micro to macro levels. As one of our featured practitioners noted, this job is about economics, geography, psychology and then some….
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