Corporate travel veteran and Serko senior vice president of North America Tony D’Astolfo takes us through how corporate booking tools got to where they are — under-appreciated and criticized. He challenges readers to think about where they should go from here and highlights hard questions travel managers need to ask. “How did things ever get…
Airline Tariff Publishing Company and its Routehappy subsidiary are out to change how air travelers view and compare flight options. Developed with the Big Three U.S. airlines, the new idea relies on a star ratings system like the one used for hotels. ATPCO calls the initiative the Next Generation Storefront. It’s meant to modernize indirect…
Corporate online booking tools have their detractors. Everyone has an opinion on how to make them better. That includes Festive Road managing partner Caroline Strachan. In this guest piece, she explains the challenges faced by the makers of corporate tools, how some products overcome them and why she sees 2019 as a year of big…
Under the threat of increased content fragmentation, travel management companies and corporate travel booking tools can earn their stripes by integrating multiple sources. Each has its own approach to the age-old challenge made new by the emergence of NDC. SAP Concur last month told TMCs that for its online booking tool, they must decide to “present…
When you’re looking for a new booking tool experience, it’s nice to work at a company with its own user experience experts. Not thrilled with what it’s like to use Concur Travel, ZS Associates this summer put on a bake-off including three competing systems and two supplier sites. Four of the consulting and business services…
Some travel management companies are coming to grips with the New Distribution Capability, and they’re not going it alone. Global distribution systems, agency networks, tech companies and the standards purveyor itself, the International Air Transport Association, are there to help. Most of the action is in Europe, although IATA recently highlighted U.S.-based WTMC as a…
Travel tech firm Serko hired Tony D’Astolfo as SVP North America. The industry veteran is tasked with expanding the company’s operations in the region, particularly the Zeno self-booking tool. Headquartered in New Zealand and active throughout Australasia, Serko intends to run Zeno beta tests this spring in North America. In October 2017, it hired former…
End of content
End of content
