Policy

Policies are a hallmark of managed travel programs. They can address booking channels, supplier selection, allowable purchases, risk management processes and many other areas. Some are guidelines that encourage travelers. Others are requirements that employees must follow.

Automation Breathes New Life Into Traveler Incentive Programs

Well before gamification became a corporate travel buzzword, companies had straightforward ways to reward travelers for booking cheaper flights. Traveler incentive programs that share savings with those who book coach airfare when business class is acceptable are challenging but not uncommon. Now, a variation on the concept appeals to companies without robust travel-management programs and policies. Point-of-sale price benchmarks guide…

Point-Of-Sale Benchmarks Add To Visual Guilt

[UPDATE, March 8, 2017: Concur decided to “phase out” the Price to Beat feature, according to Rocketrip. The two companies announced an expanded partnership. More info here.] More than a decade ago, U.S. businesses started saving significant money due to what travel professionals called visual guilt. Mainstream by 2006, the notion is that when travelers…

SAP CEO: Why Have Travel Policy When Employees Can ‘Maybe Get A Better Rate’?

SAP CEO Bill McDermott sees Concur’s TripLink supplier-direct program as a replacement for corporate travel policy. In an interview published last week by Re/code, McDermott responded as follows when asked why SAP is paying about $8 billion for Concur: “Every company has a corporate travel department, but no one wants to work with it. You can…

Thirty Months On, Concur’s Direct Connect Seeks Footing

Concur’s TripLink direct connect program could upend corporate travel distribution if it works. So far, it doesn’t. The TripLink concept resonates with corporate clients concerned about hotel booking channel compliance. About 35 percent of lodging bookings at companies with travel managers go outside the preferred channels, according to research by The Company Dime. Many of…

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