Policies are a hallmark of managed travel programs. They can address booking channels, supplier selection, allowable purchases, risk management processes and many other areas. Some are guidelines that encourage travelers. Others are requirements that employees must follow.
Programs like Rocketrip, Upside and TripActions offer new ways for travelers to save their companies money while earning something for themselves. In some cases they earn such benefits by accepting a lower-quality travel experience. But what are the human and productivity costs of these tradeoffs? Recent studies tried to get at the influence of business…
Business travel startups are huge right now. New-entrant corporate booking tool NexTravel is working on its mobile app. Artificial intelligence and text bots are making a go of it. Agents are going virtual. Also hot? Rewards. The notion of the incentive program isn’t new, but it’s rapidly attracting automation. Rocketrip was the first in a club that during…
By all accounts, hotel attachment is an important indicator. Roughly speaking, this is the percentage of bookings for trips of more than one day that contain a lodging component. A higher ratio means better data for negotiations and risk management. If the hotel booking is made with the air booking, there may be transaction fee…
Former BCD Travel research director Claudia Unger points out that 76 U.K. universities offer a combined 450 tourism-related degrees, none of which focus on corporate travel. If a new program started, her recently published book could fit on the reading list. “Corporate Travel: Hiding in Plain Sight” (CreateSpace Independent Publishing Platform, 2016) is written at…
Our eleventh podcast episode features the second installment of a panel discussion recorded last month on hotel pricing and the lodging request for proposals process. The first part is here. Our expert guests were Yapta president and CEO James Filsinger, Miraval Group SVP and CMO Tom Botts, industry veteran Chris Vukelich and Navesink Advisory Group’s Flo…
Policy compliance remains one of the biggest challenges for corporate travel buyers. There are lots of old and new reasons, from the practical to the psychological. Most notable is the complexity of business travel. Throw in various other factors and the notion of leakage is becoming ambiguous. If your company neither endorses nor prohibits Uber,…
Long known to frequent travelers, a questionable practice called dynamic currency conversion is catching more attention from bank card issuers and their clients. While the practice borders on insidious, travel professionals can protect their organizations with a little education. Bank sources said the activity — in which merchants ask foreign travelers whether they’d like charges…
End of content
End of content
