Much of the rationale for a managed travel program is providing appropriate and satisfactory service to corporate travelers. That means working with airlines, hotels, ground transport firms, travel management companies, tech providers and others to optimize each step of a trip, from booking and planning through to post-trip reports and surveys.
A research paper released last week called for corporations to put more focus on measuring trip friction, success rates, and recruitment, retention and attrition. While survey results showed how far the profession has to go, there are examples of work underway. Not the first to make this case, the Association of Corporate Travel Executives and BCD…
When Sandy Miller’s Basin Street Partners got the opportunity to invest in Carey International about two years ago, it had little competition. The moneyed thought ride hailing companies would swallow the ground transportation sector. Two months ago, Miller took the CEO role at the chauffeured car company, which looks a bit different than it did when the…
It’s potentially disruptive to a business travel operation when a travel management company changes global distribution systems. Managing such a change could be top of mind for many corporate travel buyers in the near term as one of the largest TMCs, Carlson Wagonlit Travel, has signaled plans to deemphasize Travelport in its operation. Sources said some…
Travel management veteran Eve White joined business travel booking startup WhereTo, formerly WhereFor, as head of global sales. White most recently served as VP of global markets at Hogg Robinson, which American Express Global Business Travel acquired. She said the move was partly an answer to recent calls in the corporate travel community for greater focus…
There are lots of buzzwordy technologies coming to the fore. We use many of them in our everyday lives whether or not we realize it, and they are making their way to corporate travel. Some real-world applications already are in play while other use cases are just now starting to emerge. Lumo chief commercial officer…
Twenty-year-old “near-airport” parking operator The Parking Spot is investing in mobile technology for substantial upgrades to the user experience. Now rolling out to its 39 locations at 22 airports is a mobile entry/exit service that means users need not fiddle with tickets or talk to humans. The company now has a nifty feature allowing users…
United Airlines announced a benefits program for corporate customers. It is akin to a corporate recognition program Delta created in 2014 and recently expanded to cover joint venture partner Air France-KLM. United Corporate Preferred gives priority to eligible travelers for upgrades, reaccommodation and standby space. Those in the highest of three tiers get extra schedule…
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